Here at Climberique, we strive to give every customer the best shopping experience; from shopping online to receiving their products at your doorstep.

If an item is faulty, wrongly described or different from the sample shown then we will do our best to assist which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 7 days of receiving item with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

Online Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team by email as below:

Please provide the following information so we can assist you as quickly as possible:

  • Your name                     
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing
Do take note that
1. No cash refunds are allowed for all returned goods except for incorrect item sent
2. The returned goods are your responsibility until they reached our office.
3. We strongly recommend you to opt for a postage service that allows tracking of parcel.
4. Sale items are non-refundable & non-exchangeable.